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I. Discover our health and safety policies applicable to our guests and employees:

To ensure the safety of our guests and employees we decided to follow the rules presented below:

Additionallywww.pacjent.gov.pl/koronawirus/sprawdz-objawy, all hotel employees and third party contractors must abide by the following rules before starting work:

  • All employees and contractors are allowed to work only if their temperature is not higher than 38℃ and they do not present other symptoms, such as: cough, runny nose, breathlessness, trouble breathing;
  • Employees whose temperature exceeds 38℃ or who present symptoms such as cough, runny nose, breathlessness or trouble breathing are not cleared for work and are recommended to take actions in accordance with the regulations provided by the Chief Sanitary Inspectorate (GIS);
  • The hotel management is obliged to systematically verify the health condition of subordinates and provide help if necessary;
  • To ensure safety in our hotels and restaurants all hotel employees and suppliers are required to systematically use disinfectants during their working hours;
  • We follow the rule of keeping minimum 2 meter distance between all individuals including employees and guests;
  • We regularly disinfect and ventilate hotel spaces.

II. Generally accessible areas (corridors, halls, lobby, restrooms):

  • We operate in accordance with government guidelines available at https://www.gov.pl/web/koronawirus/aktualne-zasady-i-ograniczenia (regarding hotel activities);
  • The same hotel area also holds hand disinfectants and instructions on how to disinfect hands, in accordance with government recommendations;
  • Halls and corridors are disinfected with approved cleaning agents and tools;
  • Public hotel restrooms are regularly and thoroughly disinfected;
  • Hand washing instructions are available in visible places in each public hotel restroom;
  • Restroom entrances are equipped with disinfectant gels and instructions on how to disinfect hands, in accordance with government recommendations;
  • Entrances to lifts are equipped with disinfectant gels and instructions on how to disinfect hands, in accordance with government recommendations;
  • A limit of maximum 2 people using lift is enforced in order to maintain the recommended distance;
  • Public areas are regularly ventilated to ensure a better fresh air circulation;
  • Hotel management frequently verifies the quality of public areas disinfection;

III. Reception area:

  • The reception area holds information on the number of people who can stay in it in a given time;
  • To ensure the safety of our guests and employees, special protective screens were installed in the reception area;
  • Hand disinfectant gels are available in each hotel reception for our guests in easily accessible places;
  • We encourage our guests to use cash free payment methods, including “BLIK”. Our payment terminals are covered with regularly replaced protection films;
  • Sanepid (sanitary and epidemiological station) phone number and the nearest pharmacy address are available at the reception desk;
  • Guests are systematically informed about applicable safety procedures. All latest information is also displayed on monitors at reception areas and on the hotel information channel;

IV. Room area:/room quarantine/:

  • We introduced rotational room rental system to ensure the safety of guests and employees. It follows the rules below:
    • Rooms are cleaned only 24 hours after guests left the room;
  • Our towels and sheets are cleaned by dry-cleaner’s certified by the National Institute of Hygiene (Państwowy Zakład Higieny). The entire cleaning process occurs at minimum temperature of 60°C;

V. The restaurant/bar area

  • Our restaurants operate in accordance with GIS recommendations based on https://www.gov.pl/web/koronawirus/aktualne-zasady-i-ograniczenia;
  • In our restaurants, we comply with local giudelines and provide a safe space for each guest;
  • There is a hand disinfecting gel provided at the entrance to the restaurant. It is obligatory for all guests entering to use it;
  • To make sure that our guest can enjoy their meals in a safe environment we introduced flexible food serving hours;
  • All our guest may order meals, excluding breakfast in restaurant working hours. It allows for meals a la carte and for tables to be booked for specific time for guests’ convenience.
  • Cash free payments, including BLIK are encouraged and recommended. Card terminals are covered with protective film, regularly replaced;

VI. Conference area:

  • Conference rooms are available on terms described by the current legal regulations documented here: https://www.gov.pl/web/koronawirus/aktualne-zasady-i-ograniczenia;
  • Conference rooms entrances are equipped with hand disinfectant gels for conference participants;
  • Conference rooms are ventilated to ensure proper fresh air circulation before and after each event;
  • We introduced rotational conference booking system to ensure the safety of conference participants as conference area is used only after 48 hour gap.

VII. Kids Club area:

  • Our Kids Club was opened in line with governmental recommendations: https://www.gov.pl/web/koronawirus/aktualne-zasady-i-ograniczenia;
  • Basic safety and hygiene rules, like covering mouth and nose when coughing or sneezing, frequent hand washing and maintaining proper social distance- two metres for adults apply;
  • Hand disinfectant is available at the entrance for all visitors;
  • The room is thoroughly cleaned and disinfected using appropriate tools and agents on a daily basis.
  • Only toys from our Kids Club are allowed. It is not possible to bring any toys from the outside at the moment;
  • Our guests are kindly requested to take their shoes off before entering Kids Club area. Our staff will provide additional footwear only to be worn in this area;
  • Outdoor activities with groups of three to five children are preferred, whenever practically possible.

VIII. Fitness Club:

  • Our Fitness Club areas has been opened as per state guidelines available at https://www.gov.pl/web/koronawirus/aktualne-zasady-i-ograniczenia;
  • In our zone, we apply safety rules in line with governmental recommendations;
  • In a visible and easily accessible place, hand disinfection gels are available for guests using the Fitness Club;
  • We regularly disinfect exercise equipment, such as dumbbells, treadmills, bicycles, etc.
  • We have prepared means for disinfecting devices for guests so that they can disinfect used equipment before and after the exercises;

IX. Wellness area:

  • Our SPA & Wellness area has been reopened as per state guidelines available at https://www.gov.pl/web/koronawirus/aktualne-zasady-i-ograniczenia;
  • In our Spa & Wellness zones, we implement a government recommendation regarding safety rules;
  • Changing rooms and all common areas are regularly and thoroughly disinfected as per official government guidance;
  • It is recommended that only a single person or people staying together use a hot tub at any given time;
  • Temperature in saunas is above sixty degrees Celsius for safety reasons;
  • Our SPA & Wellness treatment areas are thoroughly cleaned, disinfected and ventilated on regular basis.

X. Summary

  • All regulations issued by GIS and WHO apply to all hotel guests and employees. We follow up on the effective regulations to ensure all important updates are shared with our guest and employees;
  • To ensure the highest safety standards our employees receive regular training. The training is delivered by specialist identified within our organization;
  • The safety of our guests is the main focus of our employees. By following the above rules and regulations you assure everyone’s safety;
  • Hotele Diament S.A regularly review and update the content of this page in line with any new regulations issued by GIS and the Polish Government applicable to hotels.
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